At TUTULY, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
We collect information that you provide directly to us, including: name, email address, shipping address, billing information, and phone number when you place an order. We also collect data automatically such as IP address, browser type, and browsing behavior through cookies and similar technologies.
We use your personal data to: process and fulfill your orders, communicate with you about your purchases, provide customer support, send marketing communications (with your consent), improve our website and services, and comply with legal obligations.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax and accounting purposes.
We share your data with trusted third parties who assist us in operating our website, conducting our business, or serving our users. This includes payment processors (Stripe), shipping carriers, and email service providers. All third parties are contractually obligated to keep your data secure and use it only for specified purposes.
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Essential cookies are necessary for the website to function. Analytics cookies help us improve our services. You can manage cookie preferences through our cookie consent banner or your browser settings.
Under GDPR and applicable data protection laws, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (right to be forgotten), object to processing, request data portability, and withdraw consent at any time. To exercise these rights, please contact us using the information below.
If you have any questions about this privacy policy or our data practices, please contact us at customerservice@tutulyjewellery.com. We will respond to your inquiry within 30 days.
We're here to help! Please feel free to contact us with any questions or concerns. If you have questions about your order, please include your order number. We will get back to you as soon as possible.
customerservice@tutulyjewellery.com