These Terms of Service govern your use of the TUTULY website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.
TUTULY is an online jewellery retailer specializing in elegant pieces made from natural pearls, mother-of-pearl, and 925 sterling silver. We provide product information, order processing, payment processing, and shipping services.
When you place an order, you are making an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including product availability, errors in pricing or descriptions, or suspected fraud. A contract is formed when we confirm your order by email and process payment.
All prices are listed in the selected currency and include applicable taxes. We accept payment via credit/debit cards and other methods as indicated at checkout. Payment is processed securely through Stripe. Prices are subject to change without notice, but changes do not affect confirmed orders.
If an item arrives damaged or defective, contact us within 30 days of delivery with your order number and photos so we can assess a replacement. Natural material variations are not defects. For detailed instructions, please visit our Customer Services page or contact us directly.
All content on this website, including text, images, logos, and designs, is the property of TUTULY or its licensors and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute our content without written permission.
TUTULY shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
We're here to help! Please feel free to contact us with any questions or concerns. If you have questions about your order, please include your order number. We will get back to you as soon as possible.
customerservice@tutulyjewellery.com